Refund policy

Effective date: July 25, 2026

Because Noir Privé products include intimate items, all purchases are final sale for hygiene and safety reasons. We do not accept returns or exchanges for change of mind, incorrect size selection, or products delivered as ordered.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery. Include your order number, clear photos of the item, and photos of the packaging and shipping label.

Send the request to kamila@noirprive.us.

Refunds or replacements

After we verify the issue, we may provide a replacement or issue a refund to the original payment method. Approved refunds are submitted within 5–10 business days. Your bank or card issuer may require additional processing time.

Order cancellation

Orders are processed quickly. Contact us as soon as possible if you need to request a cancellation. Once an order has shipped, it cannot be canceled.

Discreet packaging

Orders are shipped in discreet exterior packaging without explicit product information.

Contact

For order concerns, email kamila@noirprive.us.